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Advanced Communication Skills

Are you looking to take your communication skills onto the next level? Then this eBook is the right choice for you.

Soft Skills

Develop the soft skills needed in order to shape up your overall personality. It will be of use to all - particularly final year graduate/post-graduate students.

High-impact interpersonal skills

This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful.

Influencing and Persuasion skills

Being able to influence and persuade others to get them to do what you want them to do is a key skill not only in business but in life as a whole!

Negotiation & Assertiveness

Practicing good negotiation and Assertiveness skills is the sign of a good manager. Managers spend a significant proportion of their time negotiating with stakeholders.

Micro Talk: Storytelling

So why should you learn this key skill? Find out why storytelling is an essential modern-day business skill.

Working with Uncertainty

This book provides a catalyst to a process that can make a positive difference and take you forward.

How to Motivate your Team

Fact: people work harder and more effectively if they are motivated. This book shows how managers can motivate people in a way that is neither costly nor time-consuming.

Icebreakers

Originally, an icebreaker was used at the start of a training course to “break the ice” between people who were out of their normal workplace environment and perhaps feeling nervous and apprehensive.

Communicating with Technology

This book is designed to introduce readers to the communication process and the competencies required to communicate digitally in professional settings.

How to ask for what you want at work

This book helps you to articulate your message and say “no” to taking on extra work; it shows you the way to delegate and ask for a pay rise or promotion.

Visual Notetaking

Visual notetaking describes the process of converting what you see, think and hear into images and words. This holistic approach will have you creating visually stunning and engaging notes.

Networking

Sound networking abilities are essential in a knowledge-based society. In consequence, people with broad and effective networks are usually both successful and in demand.

Conscious body language

”Life is hard”. How many times have we heard that? What if right now, being on “Technology’s cutting edge” is making it even harder and sharper?

Mastering Public Speaking Challenges

Handling challenging situations & listeners, when presenting, becomes easier when you have the tools to do so effectively. Practice the tools in this book and watch your speaking confidence soar!

Dealing with Conflict and Complaints

Not many people like to deal with conflict, do you? Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.

Understanding Social Media

Social Media is the buzz about town. Almost everyone with internet access is using social media in some form or the other.

Lift off Agile Teams - Iterations

This workbook contains a set of tools and techniques to help Scrum Masters, facilitators, Agile Coaches and Agile practitioners to lift off Agile teams during iterations.

Communication in the Workplace

Learn to communicate effectively applying the 3 C’s of communication (clarity, conciseness, and credibility) to the main communication media and workplace activities requiring effective communication.

There's no "I" in TEAM

Wherever you work, it's almost certain that you'll be part of a team. The ability to work as an effective team member is something all employers look for in their staff.

Effective Conference Calls

This eBook explains how to overcome the problems associated with conference calls and make them effective forms of communication.

Diversity and Inclusivity at Work

Diversity and inclusivity is important for any business, not just to increase the efficacy but also to build a global brand and increase the customer base. Know your diversity quotient.

Communication Skills

This e-book offers you a number of insights and hints how to improve your communication skills.

How to Effectively Communicate

Want to create an open and honest communication environment for you and your team? This eBook explains how to use the basic principles of communication to achieve this whatever the situation.

How to Deal with your Manager

This book is an attempt to give an insight into the behaviour of managers, and provides guidelines how to understand the role of your manager so that you may deal with him/her to your advantage.

Your Boss: Sorted!

An antidote to discontentedly putting up with things, the book can be your first step to a better future.

Introduction to Customer Journey Mapping

Customer Journey Maps are paramount for successful customer-centric business optimisation. This eBook gives you practical tools to get your journey mapping started.

Business Communication Methods

This book highlights the importance of business communication in its various forms and outlines methods to ensure effective communications at all levels.

International Business Dynamics

The differences in consumer expectations, demanding regulatory regimes, and recurrent economic recessions coupled with advanced digital technologies are changing the international business landscape.

What is Active Listening?

Effective managers are effective communicators. This is because they actively listen to all that others say. This eBook describes how to develop your ability to actively listen.

Priming and Promoting a Creative Approach

No organisation can afford to remain static. It must change, develop and move forward and that means ideas: a constant flow of good, relevant and practical ideas to fuel the process.

Models for Personal Development: A K to Z Guide

This is a K to Z guide of the best models currently available for those interested in personal development. People keen on self-development including line managers will find it of particular interest.

Leading for an Engaged Culture

Developing a strong corporate culture and engaged employees isn’t easy. The stories in this book will help you tackle the challenge through a new way of thinking about business leadership.

How to Give & Receive Feedback

A highly practical “how to” guide on how to give and receive feedback, within a surprisingly original forward perspective about talent development in the 4th Industrial Revolution Era.

101 Ways to Engage your Talent

Real-world examples and practices to engage talents in your organisation leading towards higher productivity, business success and delighted customers.

Expert Talk: How to Make your Meetings Amazing

By day, Mike Sutton helps teams work joyfully together. By night, he built a tool to help make meetings more effective - the Meeting Facilitator Canvas - and launched start-up Amazemeet.

Risk and Crisis Communication

This e-book guides readers through the complexities affiliated with organizational risk identification, crisis management, ethical stakeholder engagement, and strategic communicative response.

One Couple, Two Careers – Part 1

Are you a busy professional sharing your life with another busy professional? Yes? This book is for you. Here you’ll learn why it’s so difficult and what you should avoid to make it work.

One Couple, Two Careers – Part 2

Are you a busy professional sharing your life with another busy professional? Yes? This book is for you. Here you’ll learn the framework to master the art of love and career.

One Couple, Two Careers – Part 3

Are you a busy professional sharing your life with another busy professional? Yes? This book is for you. Here you’ll learn the framework to master the art of love and career.

Starter Guide to Social Media

Are you looking to take advantage of social media for you or your business? With easy-to-understand introductions to all social networks such as Twitter, Facebook, LinkedIn etc. this book has it all!

Cool It!

Do you: Have to manage emotional and volatile staff? Have to deal with angry customers?

Essential Communication Secrets!

Are you a Manager who is sometimes lost for words? Are there times when you actually say the wrong thing and make a difficult situation worse?

Navigating Conversations in the Workplace

The "Me, My Team and The Organization" model is a practitioner’s proposal for improved communication. It invites readers to look at communication through the eyes of the individual at work.

Communicating Change

Packed with communication tips, this book will help you deliver business change projects faster and with less resistance, by showing you how to produce and execute a change communications strategy.

Micro Talk: Social Skills

As a manager, it’s essential that you are regularly seen to be mixing with your team and as someone who is a generally social person. Learn how to achieve that within this episode.

Setting an Agenda

This eBook explains how a well-written agenda will keep your meeting on track and ensure that attendees are properly prepared.

Your ultimate guide to questioning & listening

What would happen if the questions you asked were better constructed & response driven? This guide examines the skills, tools & techniques needed to become a phenomenal interpersonal communicator.

Keep Moving: Giving Feedback Effectively

Giving feedback can be hard: we often end up weakening relationships rather than strengthening them. Learn how to give feedback effectively so that you can feel more confident and motivated to do it.

Communication in the CSR Context

This book is an attempt to shed light on the communication process in the CSR context and to establish the link between the communication tools to be used and the engagement process to be developed.

Business Communications

Communication is the life blood of any organisation. Managers must have excellent verbal and written communication skills. They communicate when planning, leading, organising and controlling.

Micro Talk: Holding Difficult Conversations

Discover a four step process to use when holding a difficult conversation so you get your point across and feel comfortable with it at the same time.

Micro Talk: Communication and Empathy

Some people are more motivated by avoiding things than actually gaining something positive. Learn how to use this to your advantage.

Maximise your important business conversations

Explored from the perspective of team members as well as managers, this book provides practical advice about how to get more from some of the most important conversations you’ll have at work.

Perspectives in Education

This book containing articles on various topics in the area of education is an attempt to shed light on various aspects of education and will be of interest to educators and educational administrators

Keep Moving: Change through Consensus

Consensus decision-making is a creative way of reaching an agreement between all members of a group. A group using consensus is committed to finding solutions that everyone actively supports.

Keep Moving: Harmony and Working Together

We live in a world that is experiencing change, and sometimes disharmony can be a result of that. How can we achieve harmony and work together in our professional lives as well as our communities?

Micro Talk: Effective One-to-Ones

Do you hold weekly, monthly or quarterly one to one meetings with your direct reports? You may not even hold them at all! Here are some tips on how to run them more effectively.

Micro Talk: Communication Styles

When you communicate with someone, your style will depend on the purpose of the conversation, your intention behind it and what results you actually expect.

Expert Talk: Persuasive Communication

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: Communication Skills

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Micro Talk: Giving Feedback

In this Expert Talk, Nat interviews Max Yoder on what it takes to give constructive feedback that will benefit all parties involved.

Keep Moving: Communication in the Covid-19 Era

A way forward without handshakes. This Expert Talk suggests this is the time to establish the value of Emotional Intelligence and Soft Power Diplomacy in our boardrooms and in our policymaking.

Expert Talk: Launching a podcast

Podcasts are a great way to connect on a human level. That’s key for your business too – it builds up your “know, like, and trust” factor. But that doesn’t mean launching one is right for everyone!

Micro Talk: Asking for Help

Discover word for word phrases to use to ask others for help without making it look like you don’t know what you’re doing.

Micro Talk: Feedback Culture, Part 2

What does it take to give feedback that is useful? Within this episode you will cover the key factors you need to think of when giving feedback.

Expert Talk: Internal Communication

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: Communication with Monica Kade

Writer and podcaster Monica Kade is about all things communication to help people express themselves effectively and be better leaders. Learn how to communicate your vision and during conflicts.

Expert Talk: Embracing Failure - Communication

Human 2 human improves organizational health. According to Kris Macchiarola, workplace EQ expert, developing effective communication strategies energizes and engages employees.

Micro Talk: Always Ask the Question!

Sharing knowledge and experience with the help of many high-profile entrepreneurs, these Expert Talks are designed to help those starting their own businesses.

Expert Talk: Corporate Communications

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: PR and Crisis Communication

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: It‘s the communication, stupid!

Getting our wires crossed appears to be the order of the day. I use Schulz von Thun’s, “The Square of Communication”, as a compass for explaining the cause of and the solution to this phenomenon.

Expert Talk: Visual Communication

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: Challenges in Mediation

In this Expert Talk you will hear about the main challenges all parties, including the mediator, face when involved in a mediation of radical difference.