Feedback

High-impact interpersonal skills

This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful.

Influencing and Persuasion skills

Being able to influence and persuade others to get them to do what you want them to do is a key skill not only in business but in life as a whole!

Negotiation & Assertiveness

Practicing good negotiation and Assertiveness skills is the sign of a good manager. Managers spend a significant proportion of their time negotiating with stakeholders.

How to start the Ultimate Online Business

Thinking of starting a business? Have a PC, Internet connection, and a dream? The web has made creating a company easier than ever. Turn your big idea into big bucks with this easy how-to-guide.

Using Social Media for Personal Gain

This book will introduce you to the main forms of social media and how to use the tools in the most time efficient way possible to communicate with others and promote your personal brand.

Branding through Logos

A brand is a collection of visual images, experiences, and emotional responses that shape consumer opinion about a product or service. Logos communicate brand characteristics aiding brand recognition.

Closing the Sale

Want to close more sales? Learn how to close confidently and at the right time.

50 Ways to lead your sales team

Are you the Leader your people deserve? 50 Ways to lead your sales team will give you the tools and opportunity to answer that question.

First Steps in Selling

Selling successfully is dependent on understanding customers, how they make buying decisions and understanding also how to deploy an approach that respects that and is both persuasive and acceptable.

B2B Selling Skills

How effective conduct of face to face sales meetings can maximise their effectiveness and enhance sales results in business to business selling.

Quality by Design

The book argues that quality is enabled by the design decision process but one which looks along the complete lifecycle and production stages including re-cycling at the end of first life.

Sales Planning

Sales planning is a key skill that all salespeople need to master. Frank Atkinson, managing Director of the Sales Training Consultancy.

Managing Customer Experience in the Networked Age

A step-by-step guide to interpreting the key trends that will shape customer behaviours, this book answers the question “What is the Networked Age, and how can we prepare to thrive in it?”

Negotiating Sales

If you’re going to be a top earner in the sales industry then effective negotiation skills are a key area that you’ll need to master.

Obtaining and Retaining Customers - Part I

To survive and prosper in today’s competitive environment, irrespective of the type of business concerned, a focus on the needs of the customers is paramount.

Micro Talk: Managing Negotiation

Your prospects will have different personalities and different ways in which they negotiate. Learn the most common five negotiation styles and how to handle each one.

Handling Objections in Sales

So how can you overcome the resistance that you face during the sales process? This book will cover techniques and strategies.

Marketing: Psychology Behind Profit

This book uncovers powerful strategies rooted in psychology and used by the leading startups to boost sales, attract Millennials and Gen Z and turn skeptics into brand followers.

Creating and Maintaining Sales Excellence

This book shows how systematic review and implementing creative ideas can keep both sales effectiveness and productivity on top form. It offers a practical approach to growing the business.

Amazon Prime

This book is about how Amazon has managed to create one of the most successful and inspirational subscription business by changing how we purchase.

Customer Care

When interviewed by the confederation of British Industry, professional buyers ranked service levels more highly than product and price (although that’s not what they tell us!

Reinforcing your Sales Case

This book reviews a host of areas from planning to ongoing customer management, all of which can enhance sales results.

Customer Care or Nightmare!

Looking after customers is like looking after your love life. In a relationship there’s some ground rules that you need to apply. This book gives advice on how to live together happily ever after!

Powerful Strategies for Sales Success

Learn 21st Century sales techniques to build long term sales success. Why technology is a tool and not an end. Learn to be a partner to the buyer and not just another sales person after their money.

Negotiate at home and abroad

Win-Win? This shows you how it works – especially across culture gaps that can spoil deals or relationships. Design and drive a gentle but dynamic process, using empathy and influence.

The Experts Teach: Customer Care

In "The Experts Teach: Customer Care", we bring together 25 articles from the top experts on how to earn a reputation for great customer service.

Making PPC Marketing Profitable

The book covers how to get a positive return on investment from Google Adwords advertising by correctly structuring an Adwords account and following a proven optimisation process.

Sales for Engineering Companies

Engineering salespeople often sell to major accounts and even small customers can demand strategic thinking and a long-term approach. The engineering sales cycle can often last several years.

Expert Talk: Introduction to Naming a New Brand

Do you need a name for your new product or business and don’t know where to start? Join Erik Fabian, the founder of Upright Brand, for an introductory discussion on naming.

The Naked Buyer

Improve your sales by tips and advice from someone who has always been on the other side of the table!

Get off your butt! Volume II

This volume will bring you continued enjoyment. More are short stories about humorous experiences and events that sales people have found themselves caught up in over the years.

Telesales

This book provides its readers with a structured approach to telesales, from preparation to closing the sale.

Summiting Sales

Step-by-step this book will take you to the top of your game and is a vital reference point for everyone involved in selling.

Expert Talk: Customer Retention, #1 Growth Hack

We discuss attracting NEW customers vs. wooing current customers — and why retaining existing customers is better. You’ll learn why customer service can drive people away or keep them coming back.

Micro Talk: Effective Negotiation

This episode identifies the 5 different negotiating styles, all you have to do is choose which one to use depending on your situation.

Sales Alchemy: Turn Cold Calls into GOLD Calls

This is more than a what-to-do book - much more. It is a ‘how-to-do-it’ book that outlines, in precise detail, what you need to do and how, to get and stay ahead of the game.

Micro Talk: Negotiation Skills

Depending on what you sell these stages could last anything between 5 minutes, 5 weeks, 5 months or even longer but the same principles will apply.

Expert Talk: Brand Development and Storytelling

The relevance, timeliness, and compelling narrative are part of brand development. According to Megha Hamal, PR & Branding expert, proactive storytelling increases the brand's visibility.

Expert Talk: Attract Clients with Authenticity

Solopreneurs and small business owners can attract clients with authenticity, integrity, and by simply telling their story. You'll learn why you need to be confident and grounded when making an offer.

Get off your butt! Volume I

This is a light-hearted read “with a punch”. It is filled with short stories and is a "Must-Read" for anyone involved in selling.

Pharmaceutical Selling

This book is all about Opening, Exploring, Satisfying and Closing, which are the four basic skills in professional selling.

Micro Talk: Preparing for Cold Calls

If you fail to plan you’re planning to fail. Make sure your calling sessions have focus and lazer like objectives before you pick up the phone.

Micro Talk: How to Reach an Agreement

The end is in sight and it’s time to get the deal over the line. Just how can you accomplish this? This episode will tell you exactly how to achieve this.

Expert Talk: Commercial Awareness

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: Weight Watcher's Rebrand to WW

Changing a brand name after 55 years of business is a bold move. Join Erik Fabian, the founder of Upright Brand, for a discussion on Weight Watchers decision to rebrand themselves as WW.

Micro Talk: Effective Sales Meetings

Sales people want to sell rather than be stuck on meetings. Discover seven ways that will make everyone feel that the meeting is a worthwhile use of their time.

Micro Talk: Sales Effectiveness

Do you analyse your sales figures in great depth? Within this episode you will learn how to do it in the right way so you will continue to improve.

Expert Talk: Pricing

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Micro Talk: Succeeding in Sales

A sales person with a fear of rejection is like a lifeguard with a fear of water. It is a serious problem. Discover how to get over this mental block.

Micro Talk: Avoid these Sales Mistakes, Part 1

Sales people do not listen enough. At times they are too busy thinking what they are going to say next that they miss out on vital information that can actually help them.

Micro Talk: Understanding Buyers Part 1

Do you sell to everyone in the same way? If you do you are making a big mistake. Learn the main buyer types and how to adopt your approach for each.

Micro Talk: Prospecting and Following up

Just how often should you communicate with your prospects and clients? You don’t want to bug them but then again you want to always be in their thoughts.

Expert Talk: Stacking the Sales Pipeline

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Micro Talk: The Science of Sales

The world of selling has changed, have you? Learn the five main reasons why today’s modern buyer is a lot savvier than ever before.

Expert Talk: Customer Service

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Micro Talk: Using Emotion in Sales

Your buyers will make their purchasing decision based on emotion and will back their decision up with logic. Learn how to facilitate this within this episode.

Expert Talk: How to Structure your Pitch

This Expert Talk explains the importance of having a strong opening; how to use The Power of Three to give simple, memorable messages; and how to have a Strong Closing with a clear call to action.

Micro Talk: Preparing for the Sale

Before a sales interaction you must be prepared and you must also make certain that your mind-set is in proper order as well. Learn how within this episode.

Micro Talk: Avoid these Sales Mistakes, Part 2

You need to really understand the requirements of your prospect before you can position your products and services to help them. Learn how to do this with this episode.

Expert Talk: Master your Sales Technique

Sharing knowledge and experience with the help of many high-profile entrepreneurs, these Expert Talks are designed to help those starting their own businesses.

Micro Talk: Understanding Buyers Part 4

The modern-day buyer has changed. Have you? They are more advanced and sales savvy than ever before. Learn five reasons why this is so starting with reasons 1 and 2 in this episode.

Expert Talk: B2B Sales

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Micro Talk: Understanding Buyers Part 3

Rapport is a great skill for a sales consultant to build, and if you can do it with integrity then you can become the kind of person your clients will love to have around. Learn how with this episode.

Micro Talk: Understanding Buyers Part 2

Is the way that you sell matched to how your buyers make their purchasing decision? Learn how to tap into their wavelength with this episode.

Expert Talk: Ace the Sale!

In this Expert Talk, Nat Schooler talks to Steven Dickens about Selling B2B Enterprise Software, Hardware and Services.

Expert Talk: Pitching - Frequently Asked Questions

Frequently asked questions: Should you use notes, or should you try to memorise your pitch? Is there a clear guideline on how many slides you should use? And how do you manage questions in the pitch?

Expert Talk: Making Online Sales

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: Telephone Sales

Nathaniel interviews amazing experts. People who have started, built and been part of some of the largest brands in the world and made a huge impact.

Expert Talk: How to Attract your Co-Creators

In this interview Judy’s Clean Language questions help coach David Saville to discover how metaphor underpins his thinking about how he finds the best people to work with.

Micro Talk: Getting Back to B2C

This Micro Talk identifies the impact of the shift from B2C to B2B in large companies and the need to reverse this trend through the use of big data so as to put the customer needs first again.